Tesco Mobile Risk Report

👥 labor & workforce

In early 2025, Tesco Mobile faced significant challenges within its labor force, stemming from a decision to reduce its workforce. This move was likely aimed at optimizing operations and cutting costs, but it also indicated potential unrest or lack of morale issues among employees. Layoffs might affect consumer satisfaction due to the possible impact on service efficiency and employee morale.

• Tesco announced plans to cut 400 jobs across its stores and head office 🗓 2025-01-29.
• The company reiterated the decision to reduce roles in its shops and head office simultaneously 🗓 2025-01-29.

🏗️ operational & business continuity

Tesco Mobile also experienced operational disruptions that could impact its service delivery and customer relations. A recent service outage left customers without access to their accounts, highlighting potential vulnerabilities in their digital infrastructure. Ensuring continuity and reliability in service is crucial for maintaining customer trust and satisfaction.

• A mobile app outage caused customers to be locked out of their accounts 🗓 2025-05-16.

📜 innovation & r&d

The company has been engaging in innovative partnerships and initiatives, particularly involving digital engagement and entertainment. This is indicative of Tesco Mobile's ongoing efforts to stay relevant and attractive to modern consumers by expanding its services and engagement beyond traditional mobile offers.

• Tesco Mobile partnered with Channel 4 for a branded entertainment series 🗓 2025-06-18.
• A notable collaboration with Channel 4 aimed to enhance families’ understanding of digital lives through "The Great British Phone Switch" 🗓 2025-06-17.

🏅 awards & recognition

Tesco Mobile has made strides in being recognized for its inclusive marketing campaigns, potentially elevating its status among consumers and within the industry. This focus on inclusivity indicates the company’s commitment to broader social values, possibly strengthening its brand image.

• Tesco Mobile celebrated a campaign focused on inclusivity for mothers 🗓 2025-04-01.