TELUS International Ireland Risk Report

👥 labor & workforce

Telus International Ireland has experienced significant labor and workforce dynamics in recent years. The company faced a series of challenges with job risks and layoffs, which may have affected employee morale and retention. Notwithstanding, there were efforts at expansion and job creation previously which may help mitigate some of these impacts.

• Telus International announced job cuts in both Cork and Dublin, as employees awaited further details 🗓 August 4, 2023.
• 60 jobs were lost at Telus following another cutback of the customer service deal with Stripe 🗓 May 26, 2023.
• Cork-based Telus planned to create 300 new jobs across its Irish operations, aiming to grow the workforce in Cork, Dublin, and Mayo 🗓 February 14, 2022.

📜 innovation & r&d

Telus International Ireland has been active in strengthening its innovation capabilities, particularly through investments in high-tech facilities. The company appears to prioritize the integration of advanced solutions to enhance its service delivery, underscoring a proactive approach to maintaining competitive advantage.

• Telus International AI Data Solutions opened a high-tech site in Ireland, reflecting an investment in advanced technology infrastructure 🗓 June 22, 2025.
• Telus International expanded with an investment of €1.5 million to improve operations and support growth in Cork 🗓 July 19, 2022.