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SMG - Service Management Group Risk Report

Explore SMG - Service Management Group across six non‑financial risk dimensions:ESG, Workforce, News & Media, Cybersecurity, Legal & Regulatory, Operational. Unlock the full report, original sources and timelines, and enable continuous monitoring.

Generated on
July 17, 2025
Warnings
1
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Summary

⚖️ Legal & Regulatory

Service Management Group (SMG) has been involved in several legal and regulatory matters, highlighting the importance of maintaining compliance in this area. While no severe penalties have been reported, these incidents showcase the potential risks organizations face in complex regulatory environments.

  • A radiology group agreed to pay $2.35 million to settle allegations it violated the false claims act by submitting sham diagnoses 🗓 2025-03-28.
  • The Department of Justice settled a false claims act lawsuit against a Medicare Advantage provider 🗓 2025-03-31.

📜 Innovation & R&D

SMG has consistently worked on enhancing its service offerings through partnerships and acquisitions, driving innovation in customer experience management. These strategic moves aim to strengthen SMG's position in the market and expand its capabilities.

  • On 🗓 2025-06-23, Pollo Campero partnered with SMG to improve customer experiences, indicating ongoing innovation in their offerings.
  • SMG acquired Premier Food Services 🗓 2024-10-23, likely to enhance their service capabilities and outreach.

Profile

Founded Year
1991
Social Media
Specialties
#brandexperience, #restaurantexperience, #retailexperience, Brand Research, CEM, CFM, CX, Customer Experience, Customer Experience (CX) Measurement, Customer Experience Management, Customer Experience Management (CEM), Customer Experience Measurement, Customer Feedback Management, Customer Feedback Management (CFM), Employee Engagement, Employee Experience, Enterprise Experience Management, Experience Management, XM

News & Media

Real‑time aggregation of trusted sources tracking company‑related events with sentiment and topic tags for rapid risk triage.

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Entity List

Continuous third‑party screening across global sanctions, enforcement, and watchlist sources with unified entity resolution and real‑time alerts.

NameIssuerStatus
ACF List of War EnablersAnti-Corruption Foundation
African Development Bank Debarred EntitiesAfrican Development Bank Group
Argentina Members of ParliamentHonorable Cámara de Diputados de la Nación Argentina
Argentina RePET SanctionsMinisterio de Justicia
Armenia Public Officials and AssociatesHetq Online
Asian Development Bank SanctionsAsian Development Bank
Australian Sanctions Consolidated ListDepartment of Foreign Affairs and Trade
Democratic People's Republic Of Korea (North Korea) Sanctions RegimeDepartment of Foreign Affairs and Trade
Former Federal Republic Of Yugoslavia Sanctions RegimeDepartment of Foreign Affairs and Trade
Iran Sanctions RegimeDepartment of Foreign Affairs and Trade

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ESG

Verification of declared ESG commitments and certifications with evidence links, score signals, and status updates across E, S, and G.

NameStatus
Sustainable Finance Disclosure Regulation
Global Reporting Initiative Standards
EU Taxonomy Regulation
EU Corporate Sustainability Reporting Directive
California Transparency in Supply Chains Act
EU Non-Financial Reporting Directive
ISO 14001
Sustainability Accounting Standards Board Standards
Task Force on Climate-related Financial Disclosures
UN Guiding Principles on Business and Human Rights

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Cybersecurity

Verification of adherence to recognized security standards, mapping control coverage and gaps affecting third‑party and supply‑chain risk.

CertificationStatus
General Data Protection Regulation
Digital Operational Resilience Act
Cybersecurity Maturity Model Certification
NIST Cybersecurity Framework
NIST 800-53 Revision 5
California Consumer Privacy Act
ISO/IEC 27001
Health Insurance Portability and Accountability Act
Payment Card Industry Data Security Standard
Federal Information Security Modernization Act

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