SMG - Service Management Group Risk Report
Generated on July 17, 2025
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Risks
Summary
⚖️ Legal & Regulatory
Service Management Group (SMG) has been involved in several legal and regulatory matters, highlighting the importance of maintaining compliance in this area. While no severe penalties have been reported, these incidents showcase the potential risks organizations face in complex regulatory environments.
- A radiology group agreed to pay $2.35 million to settle allegations it violated the false claims act by submitting sham diagnoses 🗓 2025-03-28.
- The Department of Justice settled a false claims act lawsuit against a Medicare Advantage provider 🗓 2025-03-31.
📜 Innovation & R&D
SMG has consistently worked on enhancing its service offerings through partnerships and acquisitions, driving innovation in customer experience management. These strategic moves aim to strengthen SMG's position in the market and expand its capabilities.
- On 🗓 2025-06-23, Pollo Campero partnered with SMG to improve customer experiences, indicating ongoing innovation in their offerings.
- SMG acquired Premier Food Services 🗓 2024-10-23, likely to enhance their service capabilities and outreach.
News & Media
Stay informed with real-time news signals across financial, legal, and operational domains.
Profile
Specialties
#brandexperience, #restaurantexperience, #retailexperience, Brand Research, CEM, CFM, CX, Customer Experience, Customer Experience (CX) Measurement, Customer Experience Management, Customer Experience Management (CEM), Customer Experience Measurement, Customer Feedback Management, Customer Feedback Management (CFM), Employee Engagement, Employee Experience, Enterprise Experience Management, Experience Management, XM