Mall of America Risk Report

⚖️ Legal & Regulatory

The Mall of America faces several legal and regulatory challenges, particularly relating to high-profile court cases and legal decisions. These issues involve significant tenancy lease controversies and accountability rulings.

• The U.S. Supreme Court declined to intervene on 🗓 2025-04-23, allowing Sears to maintain its $10-a-year lease at the Mall of America.
• On 🗓 2025-03-20, a jury ruled that neither the Mall of America nor Sea Life were liable for a child's fall over an escalator, attributing negligence to the father instead.

👥 Labor & Workforce

The Mall of America has experienced substantial changes in its workforce over the past year, with notable headcount reductions. This could have implications for operational capacity and customer service experiences.

• Over a 12-month period, the Mall of America saw a headcount reduction of 8.03%.
• There was a 4.49% headcount decrease in the last six months.

🏗️ Operational & Business Continuity

The Mall of America has caught the public eye and faced criticism over the use of new technology within its premises, which may affect its operational environment and customer experience. The deployment of facial recognition technology has been particularly controversial.

• On 🗓 2024-07-11, the Mall of America announced its use of facial recognition technology, leading to public scrutiny.