Intercom Risk Report
Generated on June 27, 2025
1
Risks
Summary
👥 labor & workforce
Intercom faces labor and workforce challenges, as indicated by reductions in headcount. The company's workforce has been decreasing significantly, which might affect operations and service delivery. This reduction is part of a broader trend over the past year, pointing towards potential restructuring or downsizing strategies.
- Over the past 12 months, Intercom's headcount has decreased by 15.25%.
- In the last 6 months, there has been a 10.72% reduction in the number of employees.
📜 innovation & r&d
Intercom continues to focus on innovation by collaborating with industry leaders in AI, showing a commitment to staying on the cutting edge of technology. This strategic direction might help the company maintain its competitive edge and offer enhanced services to clients.
- On 🗓 2025-05-16, Intercom partnered with FundedNext for exclusive AI collaboration.
- The company replaced ChatGPT with Anthropic's Claude to enhance customer service chats as of 🗓 2024-10-10.
News & Media
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Profile
Specialties
Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Helpdesk, Mobile, Customer Service, AI, Chat Bots, CX, Customer Experience, Shared Inbox, Support Automation
