IBM Daksh Risk Report

🏗️ operational & business continuity

IBM Daksh has faced significant changes in its operational structure over the years. One such pivotal event was the sale of IBM Daksh to Synnex's BPO arm, Concentrix, indicating a strategic shift. This acquisition process reflects a broader transformation in the company's operational strategy. In another strategic move, IBM's BPO business, which includes Daksh, underwent a significant overhaul in 2018, demonstrating IBM's ongoing reevaluation and restructuring of its business processes. These periods of transition could imply both potential opportunities and risks in maintaining business continuity.

• IBM Daksh was sold to Synnex's BPO arm, Concentrix 🗓 December 23, 2013.
• IBM planned to recast its BPO business, leading to the exit of Daksh's founder 🗓 March 30, 2018.
• IBM purchased Daksh in a deal worth Rs 650-800 crore 🗓 April 8, 2004.