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Hero BPO Risk Report

Explore Hero BPO across six non‑financial risk dimensions:ESG, Workforce, News & Media, Cybersecurity, Legal & Regulatory, Operational. Unlock the full report, original sources and timelines, and enable continuous monitoring.

Generated on
July 17, 2025
Warnings
1
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Summary

🏗️ Operational & Business Continuity

Hero BPO faces challenges in maintaining operational efficiency amidst technological advancements and business process improvements. The organization has actively embraced the changing technological landscape to better manage execution processes. Despite these efforts, staying continuously ahead presents inherent operational risks.

  • Hero BPO and Hero Mindmine's CIO, Prasad, noted that automation and intelligence in technology significantly enhance management of execution, in a statement 🗓 November 9, 2016.

📜 Innovation & R&D

The company is focusing on leveraging business process management innovations and outsourcing solutions to stay competitive. Hero BPO has been exploring ways to optimize operations through technology, which reflects ongoing initiatives in innovation and R&D, although specific developments were not detailed in recent articles.

  • Hero BPO highlights opportunities arising from social media growth and data analytics as strategic directions, according to a report 🗓 November 10, 2024.

Profile

Social Media
Specialties
Business Process Management (BPM), Business Process Outsourcing (BPO), Call Centre Services, Multi- channel contact, Outsourcing, Web Chat Contact Management

News & Media

Real‑time aggregation of trusted sources tracking company‑related events with sentiment and topic tags for rapid risk triage.

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Entity List

Continuous third‑party screening across global sanctions, enforcement, and watchlist sources with unified entity resolution and real‑time alerts.

NameIssuerStatus
ACF List of War EnablersAnti-Corruption Foundation
African Development Bank Debarred EntitiesAfrican Development Bank Group
Argentina Members of ParliamentHonorable Cámara de Diputados de la Nación Argentina
Argentina RePET SanctionsMinisterio de Justicia
Armenia Public Officials and AssociatesHetq Online
Asian Development Bank SanctionsAsian Development Bank
Australian Sanctions Consolidated ListDepartment of Foreign Affairs and Trade
Democratic People's Republic Of Korea (North Korea) Sanctions RegimeDepartment of Foreign Affairs and Trade
Former Federal Republic Of Yugoslavia Sanctions RegimeDepartment of Foreign Affairs and Trade
Iran Sanctions RegimeDepartment of Foreign Affairs and Trade

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ESG

Verification of declared ESG commitments and certifications with evidence links, score signals, and status updates across E, S, and G.

NameStatus
Sustainable Finance Disclosure Regulation
Global Reporting Initiative Standards
EU Taxonomy Regulation
EU Corporate Sustainability Reporting Directive
California Transparency in Supply Chains Act
EU Non-Financial Reporting Directive
ISO 14001
Sustainability Accounting Standards Board Standards
Task Force on Climate-related Financial Disclosures
UN Guiding Principles on Business and Human Rights

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Cybersecurity

Verification of adherence to recognized security standards, mapping control coverage and gaps affecting third‑party and supply‑chain risk.

CertificationStatus
General Data Protection Regulation
Digital Operational Resilience Act
Cybersecurity Maturity Model Certification
NIST Cybersecurity Framework
NIST 800-53 Revision 5
California Consumer Privacy Act
ISO/IEC 27001
Health Insurance Portability and Accountability Act
Payment Card Industry Data Security Standard
Federal Information Security Modernization Act

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