Gridspace Risk Report

📜 Innovation & R&D

Gridspace consistently demonstrates its commitment to innovation, with several recent enhancements to its AI-based offerings. The company is focused on improving its virtual agents, showcasing significant advances in emotional intelligence and voice synthesis. These developments signify a sustained commitment to advancing customer service technology.

• On 🗓 September 5, 2024, Gridspace enhanced its AI voice agent, Grace, to improve its performance and capabilities.
• On 🗓 August 12, 2024, the company announced groundbreaking improvements in the emotional intelligence of its virtual agent, Grace.
• Partnership and integration with Twilio's voice platform were announced on 🗓 August 6, 2019, highlighting Gridspace's efforts in expanding its technological collaborations.
• Gridspace first presented its AI-based call center agent advancement on 🗓 April 11, 2019.