Device Care Risk Report

🏗️ Operational & Business Continuity

Operational risks are apparent for the company as it navigates technological advancements and strategic partnerships. Notably, initiatives involving device care technology and network servicing indicate the company's commitment to maintaining business continuity and expanding its operational capabilities amidst evolving market demands. However, the lack of diversification in services might expose the company to operational risks if technological or market trends shift rapidly against its current offerings.

• On 🗓 June 28, 2025, MCE utilized AI to enhance “broken” device care services by collaborating with AWS.
• Samsung expanded its independent service provider network on 🗓 October 29, 2024, significantly increasing device care capabilities through partnership with Assurant.
• A new device care package from M1, introduced on 🗓 June 28, 2025, allows customers unprecedented flexibility in phone usage, potentially impacting operational strategies.