Cx Moments Risk Report

📜 Innovation & R&D

CX Moments is actively involved in the customer experience (CX) space with ongoing innovations that strengthen their service offerings. Their specialty lies in NPS, CSAT, CES scores analytics, and leveraging machine learning for text analytics. These activities position the company well in the market, highlighting their commitment to staying at the forefront of technology and customer service developments.

• On 🗓 May 28, 2025, CMSWire reported on targeting CX moments that boost loyalty and revenue, indicating ongoing innovations in customer insights.
• On 🗓 June 26, 2025, CustomerThink discussed the alignment of CX and AI, reflecting on CX Moments’ focus on integrating AI with customer success functions.
• On 🗓 April 30, 2025, Ipsos featured CX Global Insights 2025, emphasizing unlocking the future of customer experience, showcasing ongoing R&D efforts.
• On 🗓 May 5, 2025, CMSWire highlighted employees delivering “wow” customer moments, supporting the company's innovative approaches towards enhancing CX through human interaction.
• On 🗓 February 25, 2025, CustomerThink noted the silent disruption in CX, underlining innovations indirectly reshaping the customer support landscape.