Bank CTBC Indonesia Risk Report

🏗️ Operational & Business Continuity

Bank CTBC Indonesia has been active in several operational expansions and technological enhancements to improve business continuity and performance. The focus on digital transformation and sustainability efforts highlights their commitment to maintaining robust operational standards. Notably, recent partnerships and technology implementations have strengthened their service delivery and efficiency.

• CTBC Bank Indonesia partnered with TCS to digitally transform its banking and wealth landscape 🗓 January 8, 2023.
• Launched a digital lending platform, expanding its operational capabilities 🗓 June 24, 2021.
• The bank has developed an expression recognition solution, aiming to enhance customer interaction and identify client needs more accurately 🗓 June 7, 2024.
• Collaborated with Hitachi Asia to upgrade its digital corporate banking platform, enhancing digital connectivity 🗓 February 26, 2025.
• Joined JP Morgan in trialing a new cross-border blockchain tool in Indonesia, streamlining international transactions 🗓 April 12, 2021.

📜 Innovation & R&D

Bank CTBC Indonesia is proactively engaging in technological innovation to strengthen its market presence and operational efficiency. By investing in advanced banking solutions and digital platforms, the bank aims to remain competitive and deliver enhanced services to its customers.

• Selected TCS BaNCS to undertake a comprehensive digital transformation across its operations 🗓 January 8, 2023.
• Completed implementation of the Avaloq Core Banking System in Hong Kong and Singapore, enhancing cross-border service delivery 🗓 March 26, 2025.
• Integrated expression recognition technology into its services, innovating customer interaction methods 🗓 June 7, 2024.

🏅 Awards & Recognition

Bank CTBC Indonesia has achieved recognition for its performance and service excellence in the banking sector. These accolades affirm its status as a leading financial institution in the region, highlighting its continued commitment to quality and customer satisfaction.

• CTBC was named among Forbes' World's Best Banks 🗓 April 9, 2025.
• It received two wins at the ABF Fintech Awards for its exceptional service and technological advancements 🗓 July 5, 2024.
• Recognized in the World's Best Banks in Asia-Pacific list by Global Finance Magazine 🗓 May 6, 2025.