BPA Quality (North America) - Contact Center Quality Solutions Risk Report
Generated on July 17, 2025
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Risks
Summary
👥 labor & workforce
Recent events indicate effects on BPA Quality's workforce dynamics. In early 2024, BPA International, a subsidiary focusing on call center technology, faced workforce reductions, putting a spotlight on labor market challenges. These layoffs and associated reductions suggest concerns about operational expenses or strategic realignments.
- BPA International, a call center tech firm, planned to lay off 38 employees in Melville 🗓 January 22, 2024.
🏅 awards & recognition
BPA Quality has been recognized for workplace excellence, demonstrating its strength in organizational culture. This signifies a positive work environment and could bolster recruitment and employee retention efforts.
- Long Island Press recognized BPA Quality as one of Long Island's top small businesses 🗓 September 4, 2024.
- BPA Quality was previously listed as one of Long Island's top small businesses 🗓 September 1, 2023.
News & Media
Stay informed with real-time news signals across financial, legal, and operational domains.
Profile
Specialties
Agent Rentention, Agent Training, Agent performance, BPO, Benchmarking, Brand Loyalty, Business Intelligence, CSAT Surveys, CX, Call Analysis, Call Calibration, Call Center, Call Center Analysis, Call Center Best Practices, Call Center Optimization, Call Center Reporting, Call Monitoring, Call center coaching, Climate Surveys within Call Centers, Coaching, Consulting, Contact Centers, Customer Behavior Analysis, Customer Effort Score, Customer Engagement, Customer Experience, Customer Journey, Customer Retention, Customer Satisfaction, Customer Satisfaction Surveys, Email, Chat, Social Monitoring, Employee Engagement, KPI, Managed QA Services, Manager Training, Mystery Calling, NPS, Omni-channel service, Psychometrics, Quality Assurance, Quality Form Development, Quality Monitoring, Remote Call Monitoring, Root Cause Analysis, Scorecards, Soft Skills, Speech Analytics, Training, Trend Analysis, VOC, Voice of the Customer, business process analysis, call center compliance, call center monitoring, call center outsource, call center quality monitoring, contact center compliance, contact center management