Aspect Software Logo

Aspect Software Risk Report

Generated on July 16, 2025

1

Risks

Summary

🛡️ Financial & Liquidity

Aspect Software has experienced significant financial fluctuations over recent years, including a bankruptcy filing and subsequent merger activity. These events indicate potential instability in its financial health but also align with strategic restructuring efforts to regain stability and growth.

  • Aspect Software filed for bankruptcy to reduce its debt 🗓 2016-03-10.
  • The company announced a merger with Noble Systems to form Alvaria, aiming at revitalizing its market position 🗓 2021-05-10.
  • Aspect’s financial inclination took a strong pivot as it filed for Chapter 11 amid financial difficulties 🗓 2016-03-09.

⚖️ Legal & Regulatory

Aspect has faced few direct legal or regulatory challenges according to the available data; however, its focus on compliance, especially regarding GDPR, suggests an awareness and proactive stance toward regulatory risks.

  • Aspect Software integrated GDPR compliance features in their cloud offering 🗓 2018-10-17.

🏗️ Operational & Business Continuity

Aspect Software has historically navigated significant operational challenges, including continuity risks perhaps related to its financial health and strategic shifts which seemed to impact operational stability.

  • Aspect Software announced its merger with Noble Systems 🗓 2021-05-10, aimed at improving operational stability and business continuity.
  • The company’s bankruptcy filing in early 2016 signaled operational risks and instability 🗓 2016-03-10.

📜 Innovation & R&D

Innovation has been a focal point for Aspect, as seen through its strategic acquisitions and technological advancements, especially in cloud and omni-channel solutions, positioning itself strongly in the contact center market.

  • Aspect Software launched Aspect Via 18.1, enhancing omni-channel automation and employee engagement 🗓 2018-10-17.
  • The acquisition of Voxeo for $150 million broadened its IVR and self-service solutions 🗓 2013-07-10.

🏅 Awards & Recognition

While not abundant, awards and recognitions have played a role in bolstering Aspect’s reputation in the tech industry.

  • Aspect Software was a finalist in the inaugural Sonatype Elevate Awards, showcasing its competitive edge in the industry 🗓 2021-06-10.

News & Media

Stay informed with real-time news signals across financial, legal, and operational domains.

Profile

Founded Year
1973
Social Media
Specialties
250+ Seats, Average After Call Work Time, Average Call Abandonment Rate, Average Handle Time, Average Speed of Answer, Average Time in Queue, Back Office, Call Center, Call Center Managers, Call Center Metrics, Call Center Software, Call Center Solutions, Call Center Workforce Management, Cloud Call Center, Cloud Solutions, Contact Center, Customer Care, Customer Engagement Platform, Customer Satisfaction, Customer Service, Enterprise Call Center Software, Enterprise Call Center Solutions, First Call Resolution, Hosted Solutions, IVR Self Service, Large Call Centers, Mobile Customer Care, Occupancy Rate, Omni-Channel Customer Experience Management, On Premise Solutions, Percentage of Calls Blocked, Performance Management, Quality Management, Service Level, Workforce Management, Workforce Optimization, cloud, collaboration, customer experience, interaction management, omni-channel, proactive customer care, self-service, social customer care